ARA Diagnostic Imaging - Quarry Lake

I had a HSG done here today which is a common fertility test that women go through. I was extremely nervous. And while the procedure definitely wasn't fun. ARA made the process as comfortable as it could be. Clean facilities. Nice area to get dressed in. My tech walked me through everything she was doing, informing me what I could feel as she was going through the procedure. Much appreciated and recommend.

BEWARE the fraudulent and unethical billing practices of this organization! I was referred to ARA by my chiropractor for baseline spinal x-rays. I called to make an appointment and confirmed that ARA was in network for my insurance provider. I arrived for my appointment and was waited on by a woefully under-trained and incompetent employee. He took my physician's order and billed for a plethora of x-rays that totaled $573. He also billed me for not only the $75 co-pay that I expected but also for an additional 40% of the total because he claimed that ARA was not in network for my insurance provider. I advised him that I confirmed that ARA was in network when I made the appointment and on my insurance provider's website. I was unable to proceed with my appointment unless I paid for this substantial overcharge. I later met with the x-ray tech who looked at all of the x-rays that were ordered; she stated that this was incorrect and I only needed $223 of x-rays. She said that I would be refunded the difference; this never happened. I received my explanation of benefits about two weeks after my appointment. It confirmed that ARA was in network and I only should have been charged my $75 co-pay. I later received another bill from ARA for the balance that wasn't completely paid by insurance; balance billing is not permissible because ARA is in network for my insurance provider. I have since called ARA multiple times and have only received excuses as to why I haven't been refunded the substantial overcharge that occurred at my appointment. It's unfortunate that my only in network provider for radiology services has completely fraudulent and unethical billing practices. ARA customer service is incompetent and incapable of resolving issues.

The staff was nice. But I can only give a 1 star because when they did the procedure they messed up and I had to get it done again at Cedar Park hospital. I called last week to dispute the charges since I have to pay almost $1000 twice now and I still haven't heard back. I feel like all they care about is the money. SMH...The number I was given to call is the main number anyone calls to schedule an appointment. So....I stand by my review. They messed up, not me.

BEWARE the fraudulent and unethical billing practices of this organization! I was referred to ARA by my chiropractor for baseline spinal x-rays. I called to make an appointment and confirmed that ARA was in network for my insurance provider. I arrived for my appointment and was waited on by a woefully under-trained and incompetent employee. He took my physician's order and billed for a plethora of x-rays that totaled $573. He also billed me for not only the $75 co-pay that I expected but also for an additional 40% of the total because he claimed that ARA was not in network for my insurance provider. I advised him that I confirmed that ARA was in network when I made the appointment and on my insurance provider's website. I was unable to proceed with my appointment unless I paid for this substantial overcharge. I later met with the x-ray tech who looked at all of the x-rays that were ordered; she stated that this was incorrect and I only needed $223 of x-rays. She said that I would be refunded the difference; this never happened. I received my explanation of benefits about two weeks after my appointment. It confirmed that ARA was in network and I only should have been charged my $75 co-pay. I later received another bill from ARA for the balance that wasn't completely paid by insurance; balance billing is not permissible because ARA is in network for my insurance provider. I have since called ARA multiple times and have only received excuses as to why I haven't been refunded the substantial overcharge that occurred at my appointment. It's unfortunate that my only in network provider for radiology services has completely fraudulent and unethical billing practices. ARA customer service is incompetent and incapable of resolving issues.

I had a HSG done here today which is a common fertility test that women go through. I was extremely nervous. And while the procedure definitely wasn't fun. ARA made the process as comfortable as it could be. Clean facilities. Nice area to get dressed in. My tech walked me through everything she was doing, informing me what I could feel as she was going through the procedure. Much appreciated and recommend.